Igniting Business

Ticket Priority

Priority
Initial Response
Rush Fee Applicable
Low or Medium
Within 1 Business Day
No
High
Within 4 Business Hours
Yes
Emergency
Within 1.5 Business Hours
Yes
Rush Fee applies to any service hours incurred within the first 2 business days, subject to availability. 

If you need service within the first 2 business days, the ticket must be submitted as high or emergency priority. 




    Contact Us

    Office Hours: Monday - Friday | 9:00am CST to 4:00pm CST
    816-912-0999