Priority
| Initial Response
| Rush Fee Applicable
|
Low or Medium
| Within 1 Business Day
| No
|
High
| Within 4 Business Hours
| Yes
|
Emergency
| Within 1.5 Business Hours
| Yes
|
Rush Fee applies to any service hours incurred within the first 2 business days, subject to availability.
If you need service within the first 2 business days, the ticket must be submitted as high or emergency priority.